Frequently Asked Questions
Who are Otway Boots and where are they made?
Otway Footwear is an 100% family owned and operated business based in Melbourne but our roots are in the Otway ranges in Victoria. Being an Australian owned business, we listen to our customers and design boots specific to Australian needs and conditions. Due to the nature of manufacturing, all of our boots are made in China.
What is your warranty?
We back our products and offer our customers service and care. We offer a 6 month from purchase warranty on all of our boots. We will always endeavor to be fair and will either replace or refund any goods that are found to be defective in quality or are found to be faulty with in this time.
This warranty does not cover material failure caused by excessive wear or unreasonable use, but we do offer a reasonable person approach to all claims. Contact us any time if you have an issue at email@example.com
We’re confident that you’ll love the quality and performance of our boots.
Are all Otway boots waterproof?
Our rubber boots – Yes, both materials used, rubber & neoprene are waterproof. Our leather work boot range are not waterproof. Our Clogees are made from a waterproof EVA rubber – just don’t jump in puddles deeper than the clog though or you will end up with wet feet!! 🙂
How do I exchange my boots if they dont fit?
If you have purchased a pair of boots from our store and they don’t fit and you would like to exchange the size or be refunded, simply post them back to us and we will return your correct size or refund you where applicable. Goods can only be exchanged/refunded if the shoes are in new condition and have not been worn.
Please return to:
DPG Sales / Otway Boots
5/31 Tova Drive
CARRUM DOWNS VIC 3201
Please include the invoice with a note of the replacement size you would like.
or simply contact us at firstname.lastname@example.org.
How secure it the Otway site checkout/buying process?
Otway Boots is committed to ensuring the confidentiality and privacy of our customers’ personal information. Our privacy terms comply with the Australian Privacy Principles as detailed in the Privacy Act 2012.
We acknowledge that providing personal information is an act of trust and we take this very seriously. We will only use and disclose your personal information for the primary purposes of our business as a retailer when you have given consent to do so.
Depending on the enquire you have please use the following links/email:
- Nearest stockist list – contact us at email@example.com
- Online enquiry