We recommend that before you purchase a shoe that your ensure that the size and fitting will suit your foot as shoe sizes, widths and structure have a very high variability. However we offer a 14-day from order exchange policy for incorrect sizing or wrong fit and charge a $14.95 restocking fee to cover freight and handling.
The customer is responsible for all associated costs to return items to us (unless faulty). Otway Footwear (DPG Sales PTY Ltd) will not take responsibility for returned items not received if registered post is not used. We have 3 conditions of return for change of mind, item(s) must be returned:-Within 14 days of the order date
Otway Footwear reserves the right to refuse the return if these conditions are not adhered to.
What are my options when I return an item bought from otwayfootwear.com.au?
Otway Footwear will gladly accept returns for all faulty items. We will accept all change of
Customers are then asked to mail all items to:
DPG Sales Pty Ltd
Attn: Otway Footwear Online Returns
+61 3 9708 2017
5/31 Tova Drive,
Carrum Downs,
Victoria, Australia, 3201.
Please make sure you insert your details and order number inside the parcel to allow us to contact you.